Returns & Refund Policy
At Tradiius, your satisfaction is our priority
Last updated: 30 Nov 2025
We understand you may sometimes need to return or exchange a product. This policy explains the conditions and procedures for returns and refunds.
Return window
14 يوم
From delivery date, provided the item is unused and in original condition
Eligible return cases
- Defective or damaged on arrival
- Not matching the described specifications
- Wrong item received
- Manufacturing defect
Non-eligible cases
- Item was used or installed
- Original packaging is damaged or missing
- More than 14 days since delivery
- Purchased from another party
Return steps
Contact us
Contact us within 14 days via phone or email
Send the item
Send the item in its original packaging with the invoice
Inspection
We will inspect the item within 3–5 business days
Refund
Refund will be processed within 7–14 business days after approval
Important notes
Customer pays return shipping unless the item is defective or incorrect
Include the original invoice with the returned item
Some items cannot be returned for health or security reasons (e.g., used filters)
Refunds are processed via the original payment method (Visa, Mastercard, or e-wallets)
For cash-on-delivery orders, refunds are made via bank transfer or e-wallet
Refund methods
Full refund
For defective items
Exchange
For another item of equal value
Store credit
To use on future orders
Questions about returns?
Our customer support team is ready to help