Shipping Policy
We deliver your orders as quickly as possible with premium packaging across Egypt and international shipping worldwide
Last updated: Dec 2025
Fast delivery
Fast delivery across Egypt and international shipping worldwide
Secure packaging
All products are carefully packaged to arrive in excellent condition
Multiple payment methods
Pay by Visa, Mastercard, e-wallets, or cash on delivery
Shipping cost confirmation
Shipping cost will be determined when we call to confirm your order via phone or WhatsApp
Shipping Cost
Shipping cost will be determined when we confirm your order via phone or WhatsApp
Our Agents Across the Globe
We have a trusted network of agents in most countries worldwide — your order can arrive in under 3 business days!
Fast Delivery via Agents
Thanks to our agent network across most countries, we deliver in under 3 business days instead of weeks.
Shipping Cost by Destination
International shipping cost depends on country and order weight. Contact us on WhatsApp for an exact quote before placing your order.
* Delivery time depends on agent availability in your country — contact us to confirm
Delivery zones & pricing
| Zone | Delivery time | Shipping cost |
|---|---|---|
| Greater Cairo | 1–2 business days | Confirmed later |
| Alexandria | 2–3 business days | Confirmed later |
| Delta & Upper Egypt | 3–5 business days | Confirmed later |
| Remote governorates | 5–7 business days | Confirmed later |
| 🌍 International (Outside Egypt) | Under 3 business days * | Determined upon contact |
Available payment methods
Cash on delivery
Pay in cash when your order is delivered
Cards
Visa · Mastercard · Debit cards
E-wallets
Vodafone Cash · Etisalat Cash · Orange Cash
Shipping process
Confirm order
We will call to confirm order and address within 24 hours
Prepare order
Items are prepared and packaged with care
Ship
Hand off to the courier and send tracking number
Receive
Receive your order and pay with the selected method
Important notes
- Business days are Sunday–Thursday (excluding public holidays)
- Shipments may be delayed during holidays due to courier load
- Please ensure your phone number and address are correct
- If the courier cannot reach you, they will try again the next day
- You may inspect the item before payment to ensure it is intact
- If there is any damage, refuse delivery and contact us immediately
- International shipping (outside Egypt): cost determined after confirming destination & weight. Please contact us before placing the order.
Returns & exchanges
If you receive a damaged item or one that does not match the specifications, you can request a return or exchange within 7 days of delivery. Please see Refund policy for more details.
Questions about shipping?
Our support team is ready to help — domestic or international via our agents
El-Mahalla El-Kubra — Mohamed El-Fateh St. (off Mohab) — Gharbia, Egypt